Return and Refund Policy
Thank you for shopping at Luna Architectural Products.
If you are not completely satisfied with your purchase, we’re here to help.
Returns and RMAs
All returns must be received within 30 days of invoice.
All returns must be in original packaging and in the same condition you received it.
All returns will require a Return Merchandise Authorization (RMA) prior to your shipping the merchandise back to us. Please call (973) 552-9492 to request an RMA number. Please indicate the RMA number clearly on the packaging when shipping the merchandise back to us.
Any custom items including standard items cut to size are not eligible to be returned. All sales on these items are final.
Refunds and Restocking Fees
Upon receipt of the returned merchandise, it will be inspected to confirm the contents, condition and packaging. Upon confirmation a credit will be issued to the original method of payment. This credit will be issued within 7 business days of our receiving the returned merchandise. Please allow normal processing time for the credit to appear in your account.
All returns are subject to a 20% restocking fee. This amount will be deducted from the original purchase price.
Customer will be responsible for all shipping costs on return items. Shipping costs are non-refundable.